Thrishool Foundation Donation Refund Policy

Thrishool Foundation has instituted this donation refund policy to ensure fair, and transparent processing of refund requests due to errors, duplicate donations, or any technical reasons regarding the transfer. Donors are encouraged to verify their donation details before proceeding and exercise due care and diligence while making donations. Refunds will be considered on a case-by-case basis and processed within 15 business days upon approval.

Thrishool Foundation will review all refund requests and may request additional information or documents from the donor and donor must co-operate in this regard.

Refunds will not be provided if:

The donation has been allocated to a specific campaign.

Refund Request Process and Time Limit

Refund requests must be made in writing or via email within 15 days from the date of donation.The date of donation refers to The date the donation was made online, electronically, or through other means.

Required Information for Refund Requests –

a. Date of donation
b. Donation amount
c. Payment method
d. If by Cheque/Draft: Cheque/Draft number
e. If by Online – Donation ID and payment gateway reference number (if available)

Refund Communication and Appeals

All decision of Thrishool Foundation regarding refunds will be final and binding on the donor.
If a refund request is denied, donors may submit an appeal with additional supporting documents within 7 days of receiving the decision. Appeals should be sent to the contact information provided below.

Donors to note:

Donors are requested to exercise due care while making donations.
Refunds are not applicable for donations made through third party platforms or fundraising
events unless explicitly stated.
No cash refunds will be provided, and all approved refunds will be credited back to the
original payment method.